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Frequently Asked Questions

Is there an API?

There is a public API and a trading API. Have a look at the API documentation for more information.

What is the Trollbox?

The Trollbox is an enjoyable place to congregate and share information and opinions. We welcome all users, both new and old, to come and engage our energetic community in conversation.

In an effort to keep the chats civil and fair, we have implemented important guidelines for all Trollbox participants. Our Moderators have the ability to ban users for the following:

  • Bigotry
  • Bullying
  • Excessive lewdness
  • Being nasty
  • Racism
  • Religious or ethnic intolerance
  • Trying to scam people
  • Soliciting personal information
  • Impersonating a moderator or another user
  • Spreading misinformation about Poloniex
  • Excessive use of capital letters
  • Evading a ban by registering a new account
  • Being a chat bot

Before a ban occurs, a Moderator will issue a warning. Repeat offenders may receive no warnings before they are banned.

Being banned from the Trollbox does not affect your ability to deposit, trade, or withdraw.

Are there fees for using Poloniex?

There is a 0.2% fee for all trades. There are no fees for withdrawals beyond the transaction fee required by the network.

Can I do a coin giveaway on Poloniex?

If we've listed the coin and you fund the giveaway, absolutely! Just contact us at contact@poloniex.com with the following details:

  • Total amount of the giveaway
  • Number of coins per person
  • When you would like the giveaway to occur

How can I get a coin listed on Poloniex?

You can submit your request using our Coin Request Form.

Poloniex reviews coin submissions and makes decisions based on several criteria. Where applicable, a coin must have:

  • A block explorer
  • A website
  • A unique genesis block
  • A compiled wallet

We also conduct a thorough code review before a coin is added on our exchange. In addition, we like to see evidence of the developers' dedication to the project, community interest, and above all else, innovation. If you feel your coin is truly innovative, we want to hear about it.

Poloniex never requests payments to list coins. If you are contacted by any party soliciting payments while claiming to represent Poloniex, please notify us at contact@poloniex.com immediately.

How can I contact support?

Before contacting support, we encourage everyone to check out @Poloniex on Twitter for the latest news and announcements.

To contact support, go to poloniex.freshdesk.com and open a ticket. You will be prompted for the details we need to address your issue. Our goal is to get back to you as soon as possible, typically within 24 hours.

How can I report abuse?

You can report any and all abuse by contacting us at abuse@poloniex.com.

I have something else I would like to discuss.

All other inquiries should be directed to contact@poloniex.com. Please do not submit support requests to this address, as they will be ignored.